This Tech Update consist of information on the following topics:
- Internet Connectivity: Update
- Your Help Needed: Monitor Internet connectivity
- No Network Connectivity: Not Internet related
- BlackBoard: Slowdown Update
More information on these topics visit our Tech Update Blog Dec. 18 entry at http://wbaistechupdate.blogspot.com/ or read below. Please let me know if there is a topic you would like me to address in a future Tech Update.
Internet Connectivity: Last week we work our redundancy connectivity to the Internet. If you logged your Internet activity last week and feel it could be helpful send it to me. We discovered that one line was not functioning properly at all times and the other's speed was below that contracted for. These two issues have been resolved and we have been provided with a way to test download speed to our provider. We try to test the connectivity speed of both lines daily.
I will keep you updated on this connectivity issue until it has been resolved. I believe it is centered around our firewall and outside cable connections. We continue testing different possibilities and need your feedback.
Your Help Needed: To help us with the Internet connectivity issue you can monitor your connectivity this week during high use times. Let us know when the speed seems slow by emailing help@wbais.org with a subject of "slow Internet connectivity." Include in the body of the email the Internet activity you were involved in, number of student users, the location and time. This will all help us determine if it is a traffic issue, campus wide or limited to a specific location and time.
No Network Connectivity: If you experience no connectivity, (cannot connect to G drive) this is not an Internet connectivity issue. It could be a need to adjust your access location profile when you move around campus or go from a wireless connection to a wired connection. This occurs occasional when moving from home to school. Restarting your computer, checking your location profile and checking your Internet cable is firmly connected (lights blinking) can sometime solve this issue.
BlackBoard: We continue to have connectivity issues with Blackboard. Our test today showed that while speed to out provider is OK downloading from Blackboard times out. This indicates the connectivity to Blackboard is a separate issue and we will follow up on it by first contacting our provider to see if there is any assistance they can provide us, determining if it is related to traffic at a specific time of day and informing the project coordinator of this ongoing issue.
Thank you for your assistance.
Keep Computing!
Your Friendly IT Guy,
Steven Roberts
Technology Coordinator
Walworth Barbour American International School
"The man who can make hard things easy is the educator."
by ~Ralph Waldo Emerson~
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